We encounter robots every day.
When we call costumer service, or speak to company’s representative in person — and feel like we’re talking to a script and not a person.
With zero agency that person relinquished their ability to think, and unable navigate their role and position.
This is not limited to cable company rep’s – this phenomenon can be found in HR departments, design thinking sprints, and many business settings.
If we had the time (and were paid to) we could write a detailed rule based program (if-then statements) that drive the actions of this automata. This person is the antagonist of a future of human fulfillment and useful robots.
In many real, and worrying ways this person offers no value more than a simple website*.
In effect these individuals are already automated – and are just waiting to pass the keys.
- not to be confused with chat bots, whose form factor is a distraction, and where a brain is miles ahead of any robot.